Effective Date: 01/10/2025
Entity: Kallangur Townhouses

1. Introduction
   We respect your right to privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

By submitting information through our website, you consent to the practices described in this policy.

2. Information We Collect

• Personal identification details (e.g., full name)
• Contact details (e.g., phone number, email address).
• Technical and usage data collected automatically (e.g., IP address, device type, browser, geolocation data, pages visited).
• Marketing and tracking data collected via cookies, Google Analytics, Facebook Pixel, and other similar tools.

3. How We Collect Information
   Directly when you:

• Submit a form on our website.
• Communicate with us via email or phone.

Automatically through:

• Cookies and tracking technologies (Google Analytics, Facebook Pixel, and other marketing or research tools).
• Website usage data to help us improve our services and advertising.

4. Purpose of Collection
   We collect, use, and store your personal information to:

• Assess and process your interest in a rental tenancy.
• Verify your identity and suitability as a tenant.
• Communicate with you regarding your application or tenancy.
• Comply with legal obligations.
• Improve our website, marketing campaigns, and customer experience.
• Provide targeted advertising and retargeting through platforms such as Google and Facebook.

5. Disclosure of Your Information
   We may disclose your personal information to:

• Property managers, landlords, or agents involved in your rental application.
• Service providers and contractors assisting us with IT, marketing, analytics, and administration.
• Third-party platforms such as Google and Meta (Facebook) for analytics and targeted advertising.
• Regulatory authorities, if required by law.

We will not sell your personal information to third parties.

6. International Data Transfers
   Some third-party services we use (such as Google Analytics and Meta) may store or process your personal information overseas. By using our website, you consent to your data being transferred outside Australia where necessary.
7. Data Security
   We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, please note that no data transmission over the internet is completely secure.
8. Cookies and Tracking
   Our website uses cookies, Google Analytics, Facebook Pixel, and other tracking technologies to:

• Analyse website traffic and usage trends.
• Deliver personalised advertising and measure campaign effectiveness.
• Improve website functionality.

You may disable cookies in your browser, but some features of our website may not function correctly.

9. Access and Correction
   You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or outdated. Please contact us using the details below.
10. Complaints
    If you believe we have breached your privacy rights under the Privacy Act 1988 (Cth), you may contact us directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
11. Contact Us
    For any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Kallangur Townhouses
Email: Contact Page
Address: 145 Duffield Rd Kallangur

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